Delivery & Returns
Feel free to drop us an email if you have any questions and we will be happy to help!
Please select your region below for up to date delivery information:
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United Kingdom
All UK orders are sent using a tracked Royal Mail service. Our small team work hard to despatch and deliver your order within the given timescale at checkout.
We cannot be held liable for delivery delays due to circumstances beyond our reasonable control but if you are experiencing any issues, please drop an email to customerservices@murujewellery.com and we will look into this for you!
If you need your order in a hurry, please select Express Delivery at checkout so Royal Mail will prioritise your parcel.
| DELIVERY OPTION | DELIVERY ESTIMATE | PRICE |
| Royal Mail Standard Delivery | 2-4 Working Days | FREE Over £30 (£2.75 for Orders Below £30) |
| Royal Mail Tracked 24 | 1-2 Working Days | £3.75 |
| Royal Mail Express Delivery (Tracked & Signed) | 1 Working Day | £5.99 |
| Royal Mail Saturday Guaranteed Delivery (Tracked & Signed) | 1 Day - Saturday Delivery Only (Order by 12 noon on Friday) | £7.99 |
Europe
Our small team work hard to despatch and deliver your order within the given timescale at checkout.
During the Covid-19 pandemic and after the United Kingdom leaving the European Union, delays may occur through customs checks for items sent with our standard delivery service. We cannot be held liable for delivery delays due to circumstances beyond our reasonable control but if you are experiencing any issues, please drop an email to customerservices@murujewellery.com and we will look into this for you!
| DELIVERY OPTION | DELIVERY ESTIMATE | PRICE |
| IRELAND (ROI) - Standard Delivery | 7-14 Working Days | £5.99 |
| EUROPE - European Standard Delivery | 7-14 Working Days | £5.99 |
Import Taxes & Duties:
Prices include European duty & custom charges.
Please note: remote areas may have a slightly longer delivery time, please contact us on customerservices@murujewellery.com if you would like a delivery time quote. In a hurry? Please contact us if you would like express delivery.
USA
| DELIVERY OPTION | DELIVERY ESTIMATE | PRICE |
| Standard Delivery | 2-5 Working Days | £7.99 |
| DHL/DPD Express Delivery | 1-2 Working Days |
£19.50 |
Import Tax & Duties
The customer is responsible for all local import taxes and duties.
International
| DELIVERY OPTION | DELIVERY ESTIMATE | PRICE |
| Standard Delivery | 7-14 Working Days | £7.99 |
| DHL/DPD Express Delivery |
2-7 Working Days (If ordered before 12 pm) |
Prices Vary |
Import Tax & Duties
The customer is responsible for all local import taxes and duties.
60 Day Returns
If you are not completely satisfied with your order you can return it to us within 60 days from the date of purchase:
Items (including earrings) must be returned to us unworn, in their original condition and packaging.If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty, we hand engraved pieces to order.
Please remember to include your original order number within the parcel so we can locate your order and refund you promptly.
We recommend using a recorded delivery method to return your item(s) to us, please keep hold of your tracking details until you have received your refund. We aim to refund items within 1-3 working days of receipt.
If you would like to exchange an item, please contact us with your order number and a link to the item you would prefer.
RETURN ADDRESS:
MURU RETURNS
SCREENWORKS UNIT 109
22 HIGHBURY GROVE
LONDON
N5 2EF
If you have any more questions or need your item dispatched urgently please:
Email: customerservices@murujewellery.com
Call us: (+44) 020 3735 5656
Our opening hours are:
Monday-Friday 09:00-17:30