Delivery and Returns

Delivery & Returns

Feel free to drop us an email if you have any questions and we will be happy to help!


Please select your region below for up to date delivery information:

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United Kingdom

All UK orders are sent by Royal Mail. Our team work hard to despatch and deliver your order within the given timescale.

We cannot be held liable for delivery delays due to circumstances beyond our reasonable control but if you are experiencing any issues, please drop an email to customerservices@murujewellery.com and we will look into this for you!

If you need your order in a hurry, please select Express Delivery at checkout so Royal Mail will prioritise your parcel.

 DELIVERY OPTION DELIVERY ESTIMATE PRICE
Royal Mail Standard Delivery
2-4 Working Days 
FREE Over £40 (£2.75 for Orders Below £40)
Royal Mail Express Delivery (Special Delivery)
1 Working Day
£4.99

 

 

Europe

Our team work hard to despatch and deliver your order within the given timescale at checkout.

Please note that delays may occur through customs checks for items sent with our standard delivery service. We cannot be held liable for delivery delays due to circumstances beyond our reasonable control but if you are experiencing any issues, please drop an email to customerservices@murujewellery.com and we will look into this for you! 

 

DELIVERY OPTION  DELIVERY ESTIMATE PRICE

IRELAND (ROI) 

Standard Delivery 

7-14 Working Days
£8.50

EUROPE

Standard Delivery

7-14 Working Days 
£8.50

 

Import Taxes & Duties:

For delivery to countries within the EU - VAT and taxes are already included in the product price.

For delivery to countries outside the EU - please note that local duties & custom charges may apply.

Please note: remote areas may have a slightly longer delivery time.

 

USA

 

DELIVERY OPTION  DELIVERY ESTIMATE PRICE
Standard Delivery
7-10 Working Days 
£8.50
DHL/DPD Express Delivery
1-3 Working Days
n/a

  

Import Tax & Duties

The customer is responsible for all local import taxes and duties. 

International

 

DELIVERY OPTION  DELIVERY ESTIMATE PRICE
Standard Delivery
7-14 Working Days 
£8.50
DHL/DPD Express Delivery
2-7 Working Days (If ordered before 12 pm) 
n/a

  

Import Tax & Duties

The customer is responsible for all local import taxes and duties. 

60 Day Returns

If you are not completely satisfied with your order you can return it to us within 60 days from the date of purchase:

Items (including earrings) must be returned to us unworn, in their original condition and packaging. If an item is personalised or specifically made to order it cannot be returned or refunded unless it is faulty, we hand engraved pieces to order.

Please remember to include your original order number within the parcel so we can locate your order and refund you promptly.

We recommend using a recorded delivery method to return your item(s) to us, please keep hold of your tracking details until you have received your refund. We aim to refund items within 1-3 working days of receipt.

If you would like to exchange an item, please contact us with your order number and a link to the item you would prefer.

RETURN ADDRESS:

MURU RETURNS
SCREENWORKS UNIT 109
22 HIGHBURY GROVE
LONDON
N5 2EF

If you have any more questions or need your item dispatched urgently please:

Email: customerservices@murujewellery.com

Call us: (+44) 020 3735 5656

Our opening hours are:

Monday-Friday 09:00-17:30